Get in Touch With Us
This page tells you how to contact the editorial team at Top Sweeps Casinos, what we can realistically help with, and where a question is better directed to an operator or an outside body. Most messages we get fall into one of three buckets: a correction to something we published, a question about how the sweepstakes model works, or a problem with a specific site's account, coins or redemption. The third kind almost always needs the operator, not us — we explain why below.
How to reach the editorial team
Email is the only channel we run. Write to [email protected] and a person on the team will read it. We do not publish a phone line, and we do not operate a live chat, because we are a comparison and review publisher rather than a gaming operator.
To get a useful reply first time, include:
- The page on heartsacrossthemiles.org you are writing about, if it relates to something we published.
- The operator's name as it appears on their site — for example Spinblitz or Crown Coins — rather than a shortened version.
- Your state, if the question touches eligibility or availability. Sweepstakes access is decided state by state, so the answer often changes depending on where you are.
- Screenshots or the exact wording of any terms you are asking about. Please do not send account numbers, passwords, ID documents or card details. We have no use for them and no way to act on them.
Where commercial relationships sit
We should be upfront before you write to us about our rankings. Top Sweeps Casinos may earn a commission when a reader signs up with a brand listed on this site. That funding pays for the research, and it does not buy a position. Ranking order and editorial ratings are set by the editorial team on the criteria described below, and an operator cannot pay to be moved up, to have a drawback removed, or to have a negative review taken down. If you believe a listing reads like an advertisement rather than an assessment, that is a fair thing to email us about and we will look at it.
What we can help with — and what we can't
| Your question | Who should handle it |
|---|---|
| A factual error, stale offer or broken link on our pages | Us — send the page and what looks wrong |
| How Gold Coins and Sweepstakes Coins differ | Us — happy to explain the model in plain terms |
| Account locked, verification stuck, coins missing | The operator's support team, then their formal complaints process |
| A redemption that has not arrived | The operator, quoting your request date and reference |
| Whether a specific site is legal in your state | The operator's official rules and your own reading of state law — we do not give legal advice |
| Tax treatment of a prize you redeemed | A qualified tax professional or official federal and state guidance |
| Gambling harm, or concern about someone else's play | The support services listed further down this page |
We have no access to any operator's back office. We cannot unlock an account, release a redemption, reverse a coin purchase or override an eligibility decision. What we can do is tell you what a platform's published terms say, and point you to the right escalation route.
How we assess the sites we list
Readers often write asking why one brand sits above another. Our editorial ratings are our own judgment, not customer-review scores and not the result of us playing or redeeming anything. We research and verify published information rather than testing platforms. The factors that move a score are:
- Clarity of the official rules — whether the sweepstakes terms, the free entry method and the eligibility list are easy to find and plainly written.
- Redemption terms — stated minimums, prize limits, playthrough conditions on promotional coins, and how clearly processing timelines are described.
- State availability — how transparently the operator lists excluded states, and whether that list is kept current.
- Game range and providers — the breadth of slots, table-style games and any live-dealer style rooms, and who supplies them.
- Support and complaints handling — whether there is a documented route beyond a generic contact form.
- Responsible play tools — availability of self-exclusion, purchase limits and cooling-off options.
Offers change often, and none of what follows is a guarantee of what you will see when you arrive at a site. Always read the current promotional terms on the operator's page.
Three brands readers ask about most
Spinblitz
Spinblitz sits top of our list and draws the largest share of reader email, largely because of the size of its headline promotion: 100 Million Gold Coins with the BLITZ JACKPOT. Gold Coins are the play-only currency — they carry no prize value and cannot be redeemed, so a very large Gold Coin figure tells you about session length, not about potential prizes. The questions worth asking before you sign up are how many Sweepstakes Coins come attached, what playthrough applies to promotional coins, and whether your state appears on the eligible list. Our 10.0 rating reflects the clarity of its published rules and the breadth of its slot library rather than any payout claim. Limitation: a headline built on Gold Coins can read as more generous than it is for anyone focused on prize redemption, and the jackpot element carries its own conditions you need to read in full.
Lone Star
Lone Star is the one readers compare against Spinblitz most often, because its welcome offer of up to 500k GC and 105 free SC puts a specific Sweepstakes Coin figure on the table alongside the play currency. That makes it easier to reason about: SC is the promotional entry currency that can, subject to playthrough and the operator's minimums, be put toward a prize redemption. "Up to" is the phrase to watch — tiered welcome packages usually release the top figure across several purchases or days. It scores 9.8 with us on rules transparency and game range. Limitation: the tiered structure means few new accounts see the full advertised amount, and verification must be completed before any redemption is processed.
Casino.Click
Casino.Click earns its 9.6 on a different basis — a modest entry point rather than a headline number. The offer is 150 extra coins and 10 free spins, which suits someone who wants to see the interface and the slot selection before deciding whether to buy a coin package at all. Free spins are normally tied to named titles and to Gold Coin play, so check which currency they apply in. Limitation: the starting package is small next to the top two, and anyone chasing a long free session will run through it quickly.
The rest of the list at a glance
| Brand | Headline offer | Editorial rating |
|---|---|---|
| SplashCoins | 200% Welcome Offer | 9.6 |
| Free Spins | 950,000 GC + SC 75 + 20 free spins on Gorilla Slot | 9.6 |
| Lucky.me | 40,000 GC and 40 free SC welcome bundle | 9.4 |
| Crown Coins | 150% Welcome Bonus | 9.3 |
| Crash Duel | 200,000 GC + 100 free SC | 9.2 |
| Spree | 25,000 GC welcome offer | 9.2 |
| Mr Goodwin | 125,000 free coins on sign up | 9.0 |
Percentage offers such as those from SplashCoins and Crown Coins apply to a coin package purchase, so the value depends entirely on what you choose to spend. Nothing here is a real-money casino wager — outcomes in casino-style games are down to chance, and no offer makes a prize likely.
Money questions we get asked before you write in
Participation does not require a purchase. Legitimate sweepstakes operators run a no-purchase-necessary route, usually a postal request set out in the official rules, alongside daily login coins and periodic free drops. If a site implies buying is the only path to Sweepstakes Coins, that is worth a closer read of its terms.
Where money does change hands, it works in two directions:
- Paying in. Gold Coin packages are typically bought by debit card, ACH or bank transfer, and some platforms support online payment services or gift card options. Sweepstakes Coins are given as a promotional bonus attached to a purchase; you are not buying them. Availability of any specific method varies by operator and can change.
- Being paid. Redemption normally runs to a bank account by ACH or, on some sites, to gift cards. Every platform sets a minimum SC balance before a request can be made, applies playthrough to promotional coins, and may cap daily or weekly redemption amounts.
- Timing. Processing splits into operator review and the payment rail itself. Identity verification is required before a first redemption and is the most common cause of delay. Treat any advertised speed as the operator's claim, not a tested result — nobody should promise instant payouts.
- Tax. Prize redemptions may be taxable under federal and state rules. Keep your own records and take guidance from a professional if the amounts matter to you.
What you can actually play
The libraries on these platforms are built around a few recognizable categories. Slots dominate, spanning low-volatility titles that pay small and often and high-volatility games that swing hard in both directions. Some sites carry progressive jackpot slots, where a shared prize pool builds across players. Table-style games — blackjack, roulette and poker variants — appear in smaller numbers, and a handful of platforms run live-dealer style rooms streamed with a human host. Published RTP figures describe long-run averages across enormous numbers of plays, not what any individual session will do. Mobile play matters here: most of these libraries are built for phone screens and short sessions, either in a browser or through a dedicated app.
The other product lines these operators run
Several of the companies behind sweepstakes sites also run purely social casinos, where coins have no prize value at all and the product is entertainment plus in-app purchases. Some operate separate sports-style prediction or fantasy products under different legal frameworks, and a few run skill-based or arcade titles alongside the slot library. These sit under different rules from the sweepstakes product, so an account, a balance or an eligibility check on one does not carry across to another. If you want to compare a different regulatory model entirely, our guide to casinos outside the GamStop scheme covers a separate market with its own rules.
Eligibility, regulation and the limits of what we'll tell you
Sweepstakes casinos operate under promotional sweepstakes law rather than the licensing regimes that govern regulated online casinos, and that framework is set largely at state level. Some states permit most operators; others have passed restrictions or taken enforcement action; and operators themselves decide which states to serve based on their own risk assessment. The picture changes regularly. Because of that, we will not tell you a site is definitely legal for you to use — check the operator's official rules and eligible-state list, and take your own advice if you are unsure.
On age: many platforms set a minimum of 18, while some require 21 either everywhere or in particular states. Expect geolocation checks at sign-up and at redemption, and expect KYC before a first payout — government photo ID, personal details matching your account, and sometimes proof of address. Consumer protections here are not the same as those attached to a state-licensed casino, which is one of the more important distinctions to hold on to.
Responsible play and where to get help
If your play stops feeling like entertainment, act before you email us. Most platforms offer purchase limits, cooling-off periods and self-exclusion in account settings, and blocking software can cut off access at the device level. For independent support in the US, the National Council on Problem Gambling operates a confidential 24/7 helpline, and Gamblers Anonymous runs meetings nationwide. If you contact us about a concern for yourself or someone else, say so in your message and we will point you toward the appropriate resources rather than a brand.
What happens after you email
A member of the team reads every message. Corrections are checked against the operator's published terms before we change anything, and we will tell you what we found either way. Aim for a reply within two business days; a detailed correction that needs verification can take longer. Our content is fact-checked periodically — the current review date for this page is Sep 26, 2026 — and reader reports are a real part of keeping the offers and state information on this site accurate. If something we published cost you time or money because it was out of date, we want to hear it plainly.
Emily Turner and the editorial team, Top Sweeps Casinos.